Our support team is ready to help with account queries, verification, technical issues or general feedback. We assist with questions about slots, online casino and live casino access, active promotions, featured games, recent wins, withdrawals and payment methods. If you need help with your bonus balance, free spins or live betting, contact us and we will respond promptly to resolve your enquiry and keep your account running smoothly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, response within minutes) |
| General enquiries | [email protected] (account, payments and general enquiries) |
| Affiliate enquiries | [email protected] (partnerships and commissions) |
| Phone | +44 20 7946 1832 (phone support available, Mon-Fri, 09:00-18:00) |
| Working hours | 24/7 (live chat round the clock; email replies within business hours) |
Email Support
Email is the preferred way to contact support about detailed requests, account-related issues, or cases that require an explanation or supporting documents. Use a clear subject line so your message can be directed to the right team, and include current contact details linked to your account. This helps us review your request and respond without unnecessary delays.
Contact Form
Response Time
Our support team aims to reply quickly. Most inquiries are answered within one business day via live chat or email, while straightforward requests are often resolved immediately. Complex cases such as account verification or payment investigations may take longer depending on their nature and required checks. If you need faster handling, mention your VIP status or include relevant documents when contacting us.
Feedback
Please share feedback, suggestions or ideas to help improve the website. All input is reviewed carefully by our team and used to improve the service and user experience, from features and promos to support. Tell us what you like, what could be simpler, or any issues you spot via live chat, the help centre or email and we’ll act on it.