Social Media Monitoring

Discover what’s really being said about your business on social media.

In the last decade, social media has changed the way we connect with each other, but it’s also become our preferred way to connect with businesses and brands as well. To ensure your company’s online reputation is in good health and to discover what your customers are really saying about you, Xperior’s social media monitoring service helps you keep track.

I have had the pleasure of working in partnership with Emma over the last 5 years across 2 different companies. Professional, down to earth and realistic to the needs and future needs and plans of the business. Nothing is too much trouble and with a drive to succeed and deliver the best support and systems to a business they can.

Trevor McCarthy
DHP Family

How do we do it?

To make social media work for you, you should be seeing the bigger picture. It’s not just about what you put out there on your channels, but by seeing how your information is received, and what people – not just your customers – are saying about you and your customer service. From one, easy to use platform, we can help give you:

  • Monitoring for 50+ social media platforms
  • Ability to act before messages become viral for the wrong reasons
  • Statistics from social media comments, reviews, and feedback
  • Data-led analysis of customer interaction, engagement, and behaviour

With Xperior, all this information is available to you, in real-time, through your personal customer experience dashboard. An online system with the results from all our services, all in one place, allowing you to access and respond to every customer comment, whatever the channel.

Combined with our Mystery Shopping and Customer Insights and Planning services, social media monitoring is a service that completes your customer experience audit. With access to a full and comprehensive overview of these social channels, you can realise the importance of ‘social listening’ to improve and excel in your customer service experience.

Contact us today to start your social media monitoring and transform your customer service experience. Tell us what you need help with, and we’ll be in touch.