Social Media Monitoring

A step towards completing the picture of your customer service

Monitoring the interaction and engagement of your customers on social media is an important step towards completing the picture of the success of your customer service.

  • Over 50 social media platforms monitored
  • Bespoke dashboard allowing you to monitor and interact
  • A service that completes you customer experience audit
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Nearly 95% of shoppers read online reviews before making a purchase

This is the final piece of the jigsaw: combined with our Mystery Shopping and Customer Satisfaction survey services, you will gain a full and comprehensive overview of your customer experience.

We can monitor information from over 50 social media platforms including TripAdvisor, Facebook, Booking.com, Google, charting your successes and flagging up areas that need improvement.

All this information is available on your bespoke customer experience dashboard, an online system that centralises the results from all our services allowing you to access and respond to your customer comments.

“I have had the pleasure of working in partnership with Emma over the last 5 years across 2 different companies. Professional, down to earth and realistic to the needs and future needs and plans of the business. Nothing is too much trouble and with a drive to succeed and deliver the best support and systems to a business they can.”

Trevor McCarthyDHP Family
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