Our Services

Working across a wide range of industries and sectors, Xperior can help you transform your customer service experience.

Social Media Monitoring

Discover what’s really being said about your business on social media.

We can help you automatically collect and report on customer feedback, reviews, and comments, monitoring over 50 channels from one, easy to use reporting platform, so you don’t miss a thing.

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Customer Service Training

Comprehensive training to ensure customer service excellence in every area..

Using the results of your Xperior customer experience audit, we can provide specialist customer service training, giving your staff the essential skills to go above and beyond for your business.

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Contact Centre Services

Flexible, multichannel customer service support to suit your business.

The efficiency and effectiveness of your customer service can be put to the test at any point, and it’s essential you maintain your customer satisfaction levels as your business grows.

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Mystery Shopping

Your key to developing efficient and streamlined customer experiences.

Using a mix of covert video, recorded phone calls, and in-person mystery visits, Xperior can carry out direct evaluations of your customer experience.

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Customer Insights and Planning

Data to understand your customer’s needs to drive growth and deliver results.

Xperior can help you collect essential feedback or analyse existing data so you can create a positive experience to gain and retain valuable customers.

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Operational Process Reviews & Consultancy

A hands-on strategy to improve your customer service experience.

By spending time with you and immersing ourselves in your business, our in-depth process reviews and consultancy will uncover ways to streamline and improve your customer service experience.

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Live Shopper

Increase your customer engagement with instant rewards for instant feedback.

The Xperior Live Shopper service can help you measure customer experience and satisfaction in real-time, giving you instant data, insights, and feedback.

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Unlock the full potential of your business

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