Customer Service Training

Comprehensive training to ensure customer service excellence in every area.

Your employees are the face of your company and in direct contact with your customers on a daily basis, representing your business and your brand. Xperior’s comprehensive customer service training gives your customer service team the insight, preparation, and practical experience they need, helping them deliver excellent customer service effectively and efficiently.

Xperior have provided invaluable feedback along with a fantastic service. The customised reporting makes it simple and efficient to quickly analyse and address feedback. We highly recommend mystery shops for all businesses!

Simon Wright

How do we do it?

Once we’ve tested, measured, assessed, analysed, and presented our findings following our in-depth mystery shopping audits, our extensive training will take your customer service to the next level. Using the data collated a bespoke training package will be created covering the topics your staff need to know on how to improve their customer service skills, our training covers topics including:

  • How to interact and communicate with customers effectively
  • How to establish your customer’s needs and maximise on sales
  • How to manage complaints and escalations
  • How to resolve conflict in a customer service environment

The needs of every business are different, so all training is customised to the specific requirements of your teams and your business. And alongside our full customer service training, if you want to top up the customer service skills of your team, we also offer general and refresher training.

Providing a high level of customer service is a top priority for any business and giving your team the initiative and enthusiasm to achieve it is crucial. Customer service training is a big step in meeting these high standards and is essential to helping your customers and giving them the customer service experience they deserve.

Contact us today to start your customer service training and transform your customer service experience. Tell us what you need help with, and we’ll be in touch.