Customer Satisfaction Surveys

Give your customers a voice and get to the heart of their experience

With a short survey, you can target real people with the questions you want answering, from the clarity of your service to the quality of a product, these can be shaped through consultation with us.

  • Surveys tailored to your requirements
  • Results presented in a clear and comprehensive way
  • Giving a voice to your customer
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We start by meeting with you to discuss your goals, objectives and requirements, the areas you want to target for improvement and the areas that are working. We offer a complete analytical service. You supply the data and forward the surveys that we have crafted to your customers. We receive, compile and analyse the responses, providing you with a report that summarises the answers and provides you with easy to interpret graphs.

To ensure the surveys get to the heart of your customers’ experience, we recommend no more than six questions including one key metric to assess customer success such as Net Promoter Score (NPS) Customer Satisfaction Score and Customer Effort Score, all critical when assessing the performance, improvement, and loyalty of customers.

The feedback surveys will give you a complete picture of your customers’ desires, needs and concerns allowing you, with our help, to find a path towards a tailored and enhanced approach to customer service.  

The average business hears from only 4% of its dissatisfied customers

“Having worked with Emma in the past and the successes we achieved within delivering a step change improvement to our NPS at Eclipse/KCOM, I had no hesitation contracting her to set-up our customer experience project at Giacom.”

Dave ManningGiacom
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