Contact Centre Services

Flexible, multichannel customer service support to suit your business.

The efficiency and effectiveness of your customer service can be put to the test at any point, and it’s essential you maintain your customer satisfaction levels as your business grows. To help you excel in customer service, Xperior can provide specialist contact centre services and support to maintain trust while enhancing your reputation.

We have developed a great partnership with Xperior. Their knowledge within CX is definitely world-class. Working with them has been a rewarding experience.

Nizaam Parker

How do we do it?

Following your initial discovery meeting and consultation to understand your requirements, we train our team to work as an extension of, and give support to, your team. Using one of our flexible contact centre service packages, we can help give efficient customer service on your behalf across a range of managed channels – all from one place, including:

  • Call handling during high volume or out of hours
  • Social media channel monitoring for fast response
  • Responsive email question and enquiry handling
  • Managing real-time customer online live chat

From effective service delivery to multichannel customer interaction and reports, we integrate seamlessly with your customer accounts, CRM systems, and databases to provide you – and your customers – with premium customer service.

Contact centre outsourcing is one of the most efficient ways to maintain the high levels of customer service your customers expect. Xperior contact centre services are ready to help and support your customers at any time.

Contact us today to discuss the contact centre services and transform your customer service experience. Tell us what you need help with, and we’ll be in touch.