February 27, 2019
Why are Customer Satisfaction Surveys so important?
Customer Satisfaction Surveys are a valuable way to identify ways to improve customer experience and…
January 16, 2019
How to Deliver Excellent Customer Service
Excellent customer service is at the centre of the success of any business. Without it…
December 3, 2018
Our New Website
A new year and a new look! For the past two years, Xperior has been…
November 30, 2018
Mystery Shopping – What We Look For
In my last article Could A Mystery Audit Improve Your Customer Service? I talked about…
September 20, 2018
Improve your Customer Service with a Mystery Audit
Great customer service should be the foundation of any business, in any sector. Achieving the…