Data-driven customer service insights and analysis

With more data and insights available than ever before, now’s the time to reshape, refine, and transform your customer service offering. Using our in-depth process reviews, audits, and analytics, Xperior can help you achieve data-driven results to achieve a purpose-led customer experience for a deeper customer connection.

Data-driven customer service insights and analysis

With more data and insights available than ever before, now’s the time to reshape, refine, and transform your customer service offering. Using our in-depth process reviews, audits, and analytics, Xperior can help you achieve data-driven results to achieve a purpose-led customer experience for a deeper customer connection.

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Our Services

Working across a wide range of industries and sectors, Xperior can help you transform your customer service experience.

Social Media Monitoring

Discover what’s really being said about your business on social media.

We can help you automatically collect and report on customer feedback, reviews, and comments, monitoring over 50 channels from one, easy to use reporting platform, so you don’t miss a thing.

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Customer Service Training

Comprehensive training to ensure customer service excellence in every area..

Using the results of your Xperior customer experience audit, we can provide specialist customer service training, giving your staff the essential skills to go above and beyond for your business.

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Contact Centre Services

Flexible, multichannel customer service support to suit your business.

The efficiency and effectiveness of your customer service can be put to the test at any point, and it’s essential you maintain your customer satisfaction levels as your business grows.

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Mystery Shopping

Your key to developing efficient and streamlined customer experiences.

Using a mix of covert video, recorded phone calls, and in-person mystery visits, Xperior can carry out direct evaluations of your customer experience.

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Customer Insights and Planning

Data to understand your customer’s needs to drive growth and deliver results.

Xperior can help you collect essential feedback or analyse existing data so you can create a positive experience to gain and retain valuable customers.

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Operational Process Reviews & Consultancy

A hands-on strategy to improve your customer service experience.

By spending time with you and immersing ourselves in your business, our in-depth process reviews and consultancy will uncover ways to streamline and improve your customer service experience.

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Customer experience services

Across a range of sectors

Leisure and hospitality

Retail

Healthcare

Telecoms and IT

Aviation

Utilities and manufacturing

Who we’ve helped

and what they’re saying about Xperior

“

The mystery shops carried out with our group have increased our customer service levels and also given us the opportunity to make positive improvements. We highly recommend mystery shops for all businesses!

Simon WrightHead of Operations, Malhotra
“

A pleasure to work with (which is why I have introduced into my new company), Emma and the Xperior team are testament to great delivery and forward thinking which in turn makes this partnership a pleasure to be involved with.

Trevor McCarthyHead of Food and Beverage, DHP Family
“

When it comes to customer experience there are loads of experts that talk a good game, but Emma helps you make it happen. Her honest, direct approach drives change and improvements throughout the business.

Dave ManningOperations Director, Giacom
“

We have recently started working with Emma and the team at Xperior and so far the experience has been great. We’ve gained great insight into what our customers think about the way we work, which has helped us make some process improvements.

Kev RichardsonManaging Director, Complete Material Handling

Our latest news

Updates and news from us and the world of customer service

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