Data-driven customer service insights and analysis

With more data and insights available than ever before, now’s the time to reshape, refine, and transform your customer service offering. Using our in-depth process reviews, audits, and analytics, Xperior can help you achieve data-driven results to achieve a purpose-led customer experience for a deeper customer connection.

Data-driven customer service insights and analysis

With more data and insights available than ever before, now’s the time to reshape, refine, and transform your customer service offering. Using our in-depth process reviews, audits, and analytics, Xperior can help you achieve data-driven results to achieve a purpose-led customer experience for a deeper customer connection.

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Our Services

Working across a wide range of industries and sectors, Xperior can help you transform your customer service experience.

Customer experience services

Across a range of sectors

Leisure and hospitality

Retail

Healthcare

Telecoms and IT

Aviation

Utilities and manufacturing

Who we’ve helped

and what they’re saying about Xperior

The mystery shops carried out with our group have increased our customer service levels and also given us the opportunity to make positive improvements. We highly recommend mystery shops for all businesses!

Simon WrightHead of Operations, Malhotra

A pleasure to work with (which is why I have introduced into my new company), Emma and the Xperior team are testament to great delivery and forward thinking which in turn makes this partnership a pleasure to be involved with.

Trevor McCarthyHead of Food and Beverage, DHP Family

When it comes to customer experience there are loads of experts that talk a good game, but Emma helps you make it happen. Her honest, direct approach drives change and improvements throughout the business.

Dave ManningOperations Director, Giacom

We have recently started working with Emma and the team at Xperior and so far the experience has been great. We’ve gained great insight into what our customers think about the way we work, which has helped us make some process improvements.

Kev RichardsonManaging Director, Complete Material Handling

Our latest news

Updates and news from us and the world of customer service